Typically The casino confiscated winnings accrued together with these debris. Given That this specific was carried out within conformity along with typically the General T&Cs, all of us had been pushed to deny this complaint. The complaint was rejected as we all did not obtain virtually any reaction coming from typically the participant regarding the text messages and inquiries.
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The participant through Germany experienced transferred 20 Pounds and earned 900 Euros yet experienced repeated cancellations regarding the girl drawback asks for despite possessing submitted all required documents. The Lady experienced unconcerned customer help and a disabled reside chat, which often brought up issues about prospective concerns connected in buy to Platincasino’s availability in Australia. The Complaints Group experienced prolonged typically the exploration period of time yet in the end experienced to decline the particular complaint due to end upwards being in a position to typically the player’s absence regarding reaction to become capable to queries.
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The Particular problem had been solved after the particular participant proved that the particular payment had been prepared efficiently, leading in buy to the complaint being designated as ‘fixed’ in typically the system. The Particular gamer got already been asked to become capable to try out various withdrawal strategies, yet all asks for have been cancelled. Following having difficulties with typically the problem regarding a few.five days, typically the participant identified a remedy.
The Particular player through Australia experienced self-excluded themselves nevertheless was nevertheless able in buy to make a downpayment associated with €80 just before their entry got blocked. The participant experienced provided typically the timeline of typically the occasions and proved of which typically the casino got recently been aware of the request with regard to a refund. We All had questioned with consider to more evidence, including typically the confirmation obtained from the particular casino in add-on to proof associated with the particular down payment. However, the particular player informed us that the problem had recently been resolved plus typically the on collection casino got refunded his cash. The Particular participant through Australia experienced already been unsuccessfully trying regarding weeks to end up being capable to withdraw €820 from Platincasino.
Player’s Drawback Cancelled Without Justification
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Player’s Account Provides Been Shut Down With Out Access To Her Profits
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The Particular participant from Berlin provides been holding out with respect to a drawback regarding fewer than 2 weeks. The gamer coming from Germany is experiencing troubles withdrawing the winnings credited to end upward being capable to continuing confirmation. Typically The player from Australia is getting bad experience together with typically the casino, any time her casino accounts has been obstructed. All Of Us rejected the complaint due in buy to the player making a 3rd party build up within the on range casino.
- The Lady knowledgeable unconcerned client assistance plus a disabled live conversation, which often brought up concerns about potential concerns related in order to Platincasino’s availability within Australia.
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Participant’s Disengagement Is Usually Obstructed Due In Order To Bank Account Issue
The Particular gamer from Germany is encountering troubles verifying the on collection casino bank account due in order to missing evidence of revenue. Following a closer examination, all of us concluded upward rejecting this particular complaint as unjustified. The gamer coming from Philippines will be complaining concerning typically the long confirmation.
The Particular gamer’s deposit performed not really turn up in the online casino account for a good unidentified cause. Following several period, the particular casino reacted in inclusion to stated that these people had been investigating the particular circumstance. Shortly following this particular, typically the participant’s downpayment has been credited to their own account in inclusion to the complaint was resolved. Typically The participant through Luxembourg got the accounts deactivated following he or she attempted to end upward being capable to complete the account confirmation. We declined the particular complaint due to the fact typically the participant ceased responding. The gamer’s not satisfied with Platincasino.de as the girl statements it appears in purchase to become fake.
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Following numerous marketing and sales communications in inclusion to file submissions, the online casino confirmed that will the woman bank statement experienced already been received plus authorized, top to become capable to the girl payment getting highly processed. The problem has been noticeable as solved, despite the fact that the participant indicated aggravation together with the particular online casino’s absence associated with conversation. Typically The Problems Group treasured her cooperation in add-on to presented help with consider to virtually any future problems. The gamer coming from Spain experienced ongoing concerns with his drawback request associated with €282.33 due to end upwards being capable to repeated confirmation needs, including a selfie in add-on to various proofs associated with identity and address.
After a sequence associated with trades with the Issues Team, typically the gamer confirmed that Platincasino had ultimately paid out his profits. Typically The gamer through Philippines got deposited funds by way of BNB (Binance) cryptocurrency in purchase to Platincasino, yet typically the casino got refused obtaining the particular down payment. The Particular gamer got continued to wait with respect to thirty five days plus was uncertain of the particular subsequent methods. All Of Us got questioned regarding extra particulars about typically the down payment approach and after that arrived at out to become capable to typically the online casino for their particular reply.
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The Particular player through Sweden required a withdrawal less as compared to a few of days earlier to submitting this particular complaint. The Particular participant from Philippines got their bank account clogged simply by Platincasino and asked for a checklist regarding the payment dealings. The Particular participant verified that this individual had exceeded the particular KYC confirmation in add-on to insisted on obtaining a transaction list from their enrollment date to end up being in a position to of which point. All Of Us informed the gamer that we were not able in purchase to www.platino-casino.com deal with problems connected to GDPR problems in add-on to advised him in buy to make contact with typically the correct authorities. The Particular gamer through Philippines got passed the particular confirmation method, nevertheless got trouble along with the drawback request at Platincasino. He Or She had submitted all needed files, but the online casino continued to be in a position to postpone the €2,eight hundred payout.
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Player’s Disengagement Efforts Usually Are Late In Inclusion To Declined
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